Product sold by third party: Operating System – Windows 7, Windows 8, Windows 8. The Virtual Agent is currently unavailable. Set up the outgoing email profiles Step 2: If you are scanning an original from the printer control panel or from your computer using the HP printer software, the printer software provided with the printer must be installed on your computer prior to scanning. Discussion threads can be closed at any time at our discretion.

Uploader: Vukus
Date Added: 20 October 2015
File Size: 37.22 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 59309
Price: Free* [*Free Regsitration Required]

HP encountered an error while trying to scan your product. It is plugged into my laptop via USB cord which has never been an issue.

Windows 10, Windows 8. Free Driver and Software Download, Firmwa Modify your browser’s settings to allow Javascript to execute.

HP Customer Support – Software and Driver Downloads

If the printer is making a good copy, then the printer hardware is fine. Run the wireless test Step 4: By using this site, you accept the Terms of Use and Rules of Participation.


Make sure the Wireless Now try to print and scan and check if that helps. Looking for a tech bargain real soon? Have you checked if the unit can ofricejet a standalone copy? Uninstall the software in your computer 2.

I then went back to the administrative settings on the EWS page and that option is no longer there.

Scan to a computer | HP Officejet Pro

After the scan is saved, a Windows Explorer window will open in the directory where the scan was saved. Alternatively you can try these steps here: For more information, see Load an original on the scanner glass on page 27 or Load an original in the document feeder on page Now go to Control panel — Devices and printer — Select all the printer entries and remove the device.

Click the link, selectspecify 861 As”, then click to download the file. This page requires Javascript.

Also, if you notice on the first post, the option to enable scan to pc is no longer listed as an option on the EWS page. Display Display Diagonal Size. Tablets by Dan Ackerman 8 days ago. I uninstalled and reinstalled everything and seems to be working fine.


HP Officejet Pro e-All-in-One (EMEA) Overview – CNET

This page requires Javascript. Already have an HP account?

These images can be previewed, edited, saved, and shared to other applications as well. HP Officejet Pro Javascript is disabled in this browser. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. Let me know if those steps worked for you.

Message 1 of 5. Tablets by David Carnoy Dec 13, First, unplug the USB cable from the printer if present. Didn’t find what you were looking for? Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.